Smart Retail: How ServiceNow Empowers The Digital Journey
Today's retail environment is dynamic, and technology plays a pivotal role in shaping customer experiences, driving operational excellence, and propelling business growth. However, navigating this landscape can be complex. Retail companies often face many technological challenges that hinder their ability to leverage these opportunities fully.
This is where ServiceNow steps in as a strategic partner. Its comprehensive suite of solutions empowers leading retailers worldwide to overcome these hurdles and achieve successful digital transformation.
ServiceNow's Arsenal of Solutions
ServiceNow offers a comprehensive suite of solutions tailored to meet the specific needs of the retail industry. These solutions include:
- Integration and Automation Platform: Seamlessly integrate with existing systems and automate complex workflows, boosting efficiency and reducing costs.
- IT Service Management (ITSM): Effectively manage incidents, problems, and changes, ensuring critical systems remain operational and providing valuable insights to users and management.
- Configuration Management Database (CMDB): Gain comprehensive visibility and control over equipment and infrastructure, enhancing efficiency and minimizing downtime. Imagine, like in the Grupo Bimbo case study, real-time monitoring of every refrigerator, cash register, and lighting system in a supermarket chain, allowing for proactive maintenance and avoiding product spoilage.
- Maintenance Management (CMMS): Optimize equipment and system maintenance, accelerating repairs and minimizing disruptions. For instance, a failing refrigerator in a supermarket can automatically generate a repair request and assign it to the nearest technician, minimizing product loss (as seen in the Grupo Bimbo case study below).
- Customer Service Management (CSM): Implement self-service channels, automate processes, and resolve issues promptly, enhancing customer satisfaction and transparency. Take Carrefour's "Click & Repair" initiative as a prime example: customers can report a malfunctioning product and receive real-time updates on the repair process.
- Human Resource Service Delivery (HRSD): Streamline HR processes, such as onboarding new employees and managing personnel requests, freeing up valuable resources. Imagine a fully automated onboarding process, from electronic document signing to training assignments and access credential configuration; this can be a reality with the HRSD module.
Real-World Examples of Success: Retail Leaders Conquering the Digital Frontier
Organizations constantly seek innovative solutions to optimize operations and elevate customer experiences in today's dynamic business landscape.
Amidst this quest for excellence, ServiceNow emerges as a transformative platform that has revolutionized the way companies manage their IT services and much more.
With a remarkable 85% of Fortune 500® companies modernizing their technology using ServiceNow, it's evident that this platform is a true game-changer.
Let's delve into how ServiceNow has revolutionized the operations of several leading companies, enabling them to achieve unprecedented levels of efficiency, productivity, and satisfaction.
Ambev
Ambev, a leading beverage company in Latin America, sought to transform its corporate culture to become more agile and foster a growth mindset among its 42,000 employees. Leveraging ServiceNow and its low-code App Engine, Ambev redesigned its employee portal, Click, enhancing autonomy and efficiency in standard tasks.
The new portal seamlessly integrated new services and improved the user experience, significantly increasing employee satisfaction (NPS). This digital transformation is key to Ambev's ambitious goals, such as eliminating plastic use by 2025.
For further details, please refer to the Ambev case study on ServiceNow.
Ambev's digital transformation journey with ServiceNow is a testament to the power of technology in fostering a more engaged, efficient, and growth-oriented workforce. This case study highlights ServiceNow's potential to revolutionize employee experiences and drive business success.
Bimbo
Grupo Bimbo, a global bakery giant, has embraced ServiceNow to accelerate its digital transformation journey.
Initially implementing IT Service Management in the United States, Bimbo has since expanded its use across 208 plants. The company now leverages the platform to enhance production, quality, and employee onboarding.
Bimbo has digitalized processes, boosting efficiency and gaining real-time visibility into its operations.
Bimbo's digital transformation journey with ServiceNow is a compelling example of how technology can revolutionize manufacturing operations.
For more details, please refer to the Grupo Bimbo case study on ServiceNow.
Carrefour
Carrefour, a global retail giant, has significantly enhanced the in-store experience by implementing 'Click & Repair' with ServiceNow.
This transformative solution streamlines maintenance management across its 12,000 stores, reducing repair times and minimizing customer disruptions.
Technical and security assets are marked with QR codes, enabling employees to report issues and swiftly assign repairs to the appropriate technician. This streamlined process eliminates the need for manual data entry, reduces errors, and expedites repair requests while enhancing consumer satisfaction and employee engagement.
For more details, please visit the Carrefour case study on ServiceNow.
Switch Software: Your Guide to ServiceNow Mastery
As a leading ServiceNow implementation and consulting services provider, we stand ready to guide your retail business through its digital transformation journey. Our team of experts possesses the knowledge and experience to:
✅ Optimize service and asset management
🔂 Automate critical workflows
💹 Deliver scalable solutions for your unique business needs.
Powered by ServiceNow Studio, our experts can design, implement, and manage personalized solutions that seamlessly integrate with your existing systems, ensuring optimal performance and a smooth user experience.
By partnering with Switch, retail businesses can ensure a successful ServiceNow implementation, enabling them to maintain high service levels, enhance operational efficiency, and boost employee and customer satisfaction.
With a personalized approach and deep industry knowledge, we help you unlock the full potential of ServiceNow, providing ongoing support and expertise every step of the way. Are you ready? Let's make a switch!